Support

Impeccable support alongside our exceptional service

We understand that navigating compliance and payment processing can be challenging for both financial institutions and commercial business owners. Our support resources are here to help and are designed to provide you with the information and guidance you need to succeed.

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PCI compliance

The Card Associations require you to be compliant with the Payment Card Industry Data Security Standards (PCI-DSS). PCI is designed to protect businesses and their customers from credit card theft and fraud. All businesses or service providers that store, process, or transmit payment card data are required to comply with the data standard — regardless of business size or the amount of annual payment card transactions.

Clover Security is a powerful answer to data security for your payment processing service. It’s a multi-layered data security solution that provides a comprehensive, easy, reliable and cost-effective way to ensure that your customers’ data and your businesses are protected against fraud or a potential data breach, to help ensure you are able to continue processing payments securely, and to stay Payment Card Industry (PCI) compliant.

AVS response codes

Address Verification Service (AVS) is a service provided by payment brands that determine whether or not the consumer's address information matches or partially matches. The responses are returned to you during the authorization process via your transaction processing software/hardware and can help determine your following action: approval, exception, or decline.

Code	Visa	Mastercard	Discover
Y	Address & 5-digit or 9-digit ZIP match	Address & 5-digit ZIP match	Address only matches
A	Address matches, ZIP does not	Address matches, ZIP does not	Address & 5-digit ZIP match
S	AVS not supported	AVS not supported	AVS not supported
R	System unavailable, retry	Not applicable	System unavailable, retry
U	Information not available	System unavailable, retry	Information not available
Z	Either 5-digit or 9-digit ZIP match, address does not	5-digit ZIP matches, address does not	5-digit ZIP matches, address does not
N	Neither ZIP nor address match	Neither ZIP nor address match	Neither ZIP nor address match
W	Not applicable	For U.S., 9-digit ZIP matches, address does not. For non-U.S., ZIP matches, address does not	Information not available
X	Not applicable	For U.S., all digits match. For non-U.S., ZIP and address match.	Address & 9-digit ZIP match
B	Address matches, ZIP not verified	Not applicable	Not applicable
T	Not applicable	Not applicable	9-digit ZIP matches, address does not
P	ZIP matches, address not verified	Not applicable	Not applicable
C	Address and ZIP not verified	Not applicable	Not applicable
D	Address & ZIP match (International only)	Not applicable	Not applicable
G	Address not verified for International transaction (International only)	Not applicable	Not applicable
I	Address not verified (International only)	Not applicable	Not applicable
M	Address & ZIP match (International only)	Not applicable	Not applicable
F	Address & ZIP match (UK only)	Not applicable	Not applicable

CVV codes

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3-digit number on VISA^®, Mastercard^® and Discover^® branded credit and debit cards. On your American Express^® branded credit or debit card it is a 4-digit numeric code.

Your CVV number can be located by looking on your credit or debit card.

Providing your CVV number to an online merchant proves that you actually have the physical credit or debit card — and helps to keep you safe while reducing fraud.

CVV numbers are also known as CSC numbers ("Card Security Code"), as well as CVV2 numbers, which are the same as CVV numbers, except that they have been generated by a 2nd generation process that makes them harder to "guess."

IRS reporting

Section 6050W of the IRS Code requires reporting of payment card and third party network transactions to the IRS for all merchants. All reporting entities such as TransFund are required to file an annual information return with the IRS and provide each merchant with a Form 1099-K, reporting monthly and annual gross sales.

Merchants must provide their payment processor with the full legal name of their businesses, their addresses, and their taxpayer identification numbers so financial institutions can report credit card and debit card receipts. For most businesses, the taxpayer identification number would be their employer identification number or EIN. Payment processors might ask businesses to provide them with Forms W-9 so they can obtain this information.

Section 6050W also requires card payment service providers to begin backup withholding at a rate of 28 percent if (a) the merchant fails to provide their Tax Identification Number (TIN) to the reporting entity, or (b) the IRS notifies the reporting entity that the TIN (when matched with the name) is incorrect.

Need additional help?

Email us: merchantservices@transfund.com